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Manager
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POSITION SUMMARY The
Restaurant Manager is responsible for front-end management to direct and
oversee all activities of a restaurant in accordance with standardized policies
in order to provide efficient, friendly services and profitable operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are
not limited to the following: • Handling all staffing responsibilities,
including hiring, training, scheduling, and terminating • Purchasing all food
and supplies and overseeing use of food and beverages within required dates and
with a minimum of waste • Supervising staff in terms of food preparation,
customer service, cleaning, and repairs to restaurant and grounds • Promoting
cooperative effort, a team spirit, and good morale among employees • Delivering
excellent customer service including personally greeting and seating guests •
Resolving complaints from customers in a polite, friendly manner • Performing
daily inspections and periodic audits to check safety of equipment and to
ensure that food is cooked properly; addressing engineering problems involving
the cost, installation, and maintenance of such equipment • Participating in
training about standardized policies and conferring weekly with owner
management about restaurant operations • Administering payroll and maintaining
records of sales and cash receipts including related areas of accounting,
budgeting, credit policies, and banking methods • Providing regular, accurate,
computerized reports of operations to owner management • Helping with duties of
other employees (e.g., cashier, server, cook, etc.) when necessary because of
an unexpected absence or extra volume • Responding to customer and community
interests to develop marketing and advertising • Performing other work-related duties as assigned MINIMUM QUALIFICATIONS (KNOWLEDGE,
SKILLS, AND ABILITIES) • High school diploma, GED certificate, or demonstration
of sufficient reading and math skills to read manuals and prepare computer
reports as required; hospitality and restaurant management certification or
college degree preferred • Previous restaurant experience required; previous
management experience preferred; successful completion of progressive business
management training program helpful • Willingness to work evenings and weekends
as required • Excellent customer service to treat patrons like family • Strong
communication skills to train and motivate employees • Strong time management
skills and accuracy to deal with a variety of duties and prepare reports
according to schedule PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the functions. While performing the duties of this position, the
employee is regularly required to stand the entire shift. The employee
frequently is required to use hands or fingers, handle or feel objects, tools,
or controls. The employee is frequently required to stand; walk; sit; stoop;
bend; shake, stir, and pour; and reach with hands and arms. The employee must
occasionally lift and/or move up to 75 pounds. Specific vision abilities
required by this position include close vision, distance vision, and the
ability to adjust focus. While performing the duties of this position, the
employee is regularly exposed to sharp objects, slippery floors, smoke, steam,
high temperatures, humidity, and extreme cold. The employee regularly comes
into contact with water, sanitation solutions, meat products, poultry products,
seafood, and produce items. The employee is frequently required to wash hands.
The noise level in the work environment is usually moderate to high. NOTE This
job description in no way states or implies that these are the only duties to
be performed by the employee(s) incumbent in this position. Employees will be
required to follow any other job-related instructions and to perform any other
job-related duties requested by any person authorized to give instructions or
assignments. All duties and responsibilities are essential functions and
requirements and are subject to possible modification to reasonably accommodate
individuals with disabilities. To perform this job successfully, the incumbents
will possess the skills, aptitudes, and abilities to perform each duty
proficiently. Some requirements may exclude individuals who pose a direct
threat or significant risk to the health or safety of themselves or others. The
requirements listed in this document are the minimum levels of knowledge,
skills, or abilities. This document does not create an employment contract,
implied or otherwise, other than an “at will” relationship.