Job Posting CLOSED

Client Service Supervisor

The Client Service Supervisor (CSS) is directly responsible for the ongoing supervision and results of the CS department.  The position requires extreme attention to detail as the overall integrity of QTS’s service operations and the client’s perception of QTS is dependent on the CS Department’s performance.

The CSS’s effectiveness directly influences the CSR’s capabilities and results, which in turn has a direct influence on client retention.  His/her ability to quickly develop and train new CSRs has a direct impact on productivity and payroll expense management.  In addition, an effective CSS will proactively monitor client satisfaction and take immediate action to remedy any problems and minimize client losses.

Key Competencies and Background

  • Excellent supervisory skills.  Able to manage multiple and competing priorities while keeping a focus on department and company objectives.
  • Excellent interpersonal skills.  Able to maintain a high level of motivation among CS associates while enforcing HR policies and maintaining a high level of productivity.

  • Working knowledge of all operations functions, service activities, and software applications.

  • Thorough understanding of payroll concepts and legislative requirements.

  • Excellent communication skills.

  • Excellent organizational and delegation skills.

  • College degree and/or prior experience in a payroll and/or CS environment preferred.

QTS offers an excellent compensation package which includes competitive hourly wage, medical and dental benefits, 401K match, paid time off, paid holidays, and a friendly and open office environment.