Job Posting OPEN
Client Service Supervisor
The Client Service Supervisor (CSS) is directly
responsible for the ongoing supervision and results of the CS department. The position requires extreme attention to
detail as the overall integrity of QTS’s service operations and the client’s
perception of QTS is dependent on the CS Department’s performance.
The CSS’s effectiveness directly influences the
CSR’s capabilities and results, which in turn has a direct influence on client
retention. His/her ability to quickly
develop and train new CSRs has a direct impact on productivity and payroll
expense management. In addition, an
effective CSS will proactively monitor client satisfaction and take immediate
action to remedy any problems and minimize client losses.
Excellent supervisory skills. Able to manage multiple and competing
priorities while keeping a focus on department and company objectives.
Excellent interpersonal skills. Able to maintain a high level of motivation
among CS associates while enforcing HR policies and maintaining a high level of
Working knowledge of all operations
functions, service activities, and software applications.
Thorough understanding of payroll
concepts and legislative requirements.
Excellent communication skills.
Excellent organizational and delegation
College degree and/or prior experience
in a payroll and/or CS environment preferred.
QTS offers an excellent compensation package which includes competitive hourly wage, medical and dental benefits, 401K match, paid time off, paid holidays, and a friendly and open office environment.